Salon Policy

Welcome to The Wax Shop! To ensure a pleasant and safe experience for all our clients and staff, we kindly ask you to review and adhere to the following salon policies:

1. Cancellation & No-Show Policy

   • We understand that plans can change and unexpected situations arise. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice whenever possible.

     If you fail to attend a scheduled appointment without notifying us, a fee equal to 50% of the scheduled service value will be added to your account. This balance must be paid before another appointment can be booked or services performed.

     Due to the amount of time reserved for The Works Package, a 50% deposit is required at the time of booking. If you need to reschedule, the deposit may be transferred to your new appointment. If you do not attend the appointment without notice, the deposit will be forfeited.

     If you are running late or need to make a change, please contact us as soon as possible. We will always do our best to accommodate you.

2. Service Policy

   • At The Wax Shop, we strive to provide everyone a comfortable and respectful environment.

3. Respect and Conduct

   • We are committed to maintaining a respectful and professional atmosphere. Threats, verbal abuse, or any form of inappropriate behaviour towards our staff or other clients will not be tolerated. Such behaviour may result in refusal of service and potential reporting to authorities if necessary.

4. Payment Policy

   • Payments for services are to be collected immediately after the completion of your appointment. We accept various forms of payment, including credit cards, debit cards, and cash. Please ensure that you are prepared to settle your bill before leaving the salon.

5. Late Arrivals

   • If you arrive late for your appointment, we will do our best to accommodate you within the remaining time. However, please be aware that your appointment may need to be shortened or rescheduled to avoid inconvenience to other clients.

6. Personal Belongings

   • Please take care of your personal belongings while visiting The Wax Shop. We are not responsible for any lost or stolen items. We recommend keeping your valuables with you at all times.

7. Health and Safety

   • Your health and safety are our top priorities. Before your appointment, please inform us of any allergies, medical conditions, or special considerations. If you are feeling unwell, we kindly ask that you reschedule your appointment to prevent the spread of illness.

8. Age Restrictions

   • Clients under the age of 18 must have parental consent for waxing services. We reserve the right to request identification and verification of age.

Thank you for your cooperation and understanding. We look forward to providing you with the best possible experience at The Wax Shop!